Search for unreplied emails outlook5/18/2023 ![]() Automate, measure and report on your customer service efforts This way, when a customer contacts your support team, you can easily find their email without having to tell them “it’s lost”. By assigning a unique reference number, you are able to quickly search for a request to find previous communication history and any outstanding issues. Each inquiry is automatically assigned a unique reference number. This means you need the customer service software, which streamlines the way your company handles all customer inquiries. It’s impossible to keep track and you lose count of unanswered requests. Keep track of all customer emails and requestsĬustomer requests are falling through the cracks. In this article, we share 8 of the most common benefits of the customer service software: 1. It helps you track all customer service requests by using one-click reports understand your response times, get notified of unanswered emails and urgent emails from VIP customers. However, one way to overcome this challenge is to use the customer service software.Ī customer service software allows you to manage, organize and respond to all customer service requests. If your customer service routine includes responding to emails through Outlook, or keeping a record of “sent emails” on post-in notes and in Excel spreadsheets, then providing exceptional service will be a challenge. ![]() So, how do you create loyal customers?Ī study by ClickFox found that the best way to build customer loyalty is by providing exceptional customer service. Loyal customers are less likely to buy from your competitors and they are more likely to share a positive customer experience though word-of-mouth. ![]() Customer loyalty is fast becoming the Holy Grail in business.
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